We offer accurate solutions to address information needs, complaints and demands at almost every stage of the unique customer journey.

We provide a professional technology-powered (especially telephone) contact center service with our competent teams by determining the most appropriate technology, infrastructure and process to meet user needs for obtaining information, taking action, communicating complaints and seeking other solutions at different touchpoints.

Benefits

• 24/7 customer communication center support

• Employee and customer experience-centric operation management

• Customer communication center services offered in different languages

• Sectoral customer experience

• Effective use of technology

• Information security, redundancy

We increase customer satisfaction by promptly solving issues regarding information, complaints and requests that cannot be resolved during customers’ initial interaction with the contact center (negative FCR), through our 2nd level expert groups in the most efficient manner.

Benefits

• Request and complaint management

• Fraud prevention

• Order management

• Appointment services

• Infrastructure problem management

• Invoice check and reimbursement

• Data update

Our experienced sales groups, and innovative tools that we develop and preliminary analyses that we perform based on your needs enable us to help you boost your revenue.

In line with your corporate strategy, we support you to achieve the best results in customer gain, customer retention, package upgrades, cross-selling, value-added product sales and collection management.

Benefits

• Customer gain

• Personalized outbound channel management

• Customer retention and loyalty

• Recovery and survey management

• Collection management

Our contact center services include technological solutions, process and human resources support that help you ensure excellence across all the products, services and infrastructure you offer to your customers, business continuity, and prompt response to possible technical problems.

Benefits

• 24/7 online monitoring, response and reporting

• Automated user solutions with IVR, process automation and robotics support

• Continuous improvement and development of products and services with tests

• Effective cost management and efficiency-oriented approach

• Advanced problem-solving capability with 2nd level expert teams

• Remote mobile device access and user support

We provide the necessary expert staff and technology solutions for customer gain and special segment customer management. We make segment-specific visits with our expert customer representatives in the field and provide technical or paperwork support with a view to ensuring a seamless service cycle.

Benefits

• Fast completion of customer processes involving paperwork

• Increased customer trust

• Special segment customer management